Call Center Jobs
Call centers are offices, employing up
to 1,500 people, used for the purpose of receiving and transmitting a large
volume of communication by telephone.
The functions of the call center normally include order collection, customer care, technical assistance, answering service, product support and customer service. These services are also offered in different languages. Call centers have become an important communication method to attain new customers as well as to support existing ones. During the past few years, the number of call centers and the number of agents has been growing rapidly as the need for other administrative jobs decline. Job seekers looking for night jobs will find that many call centers operate 24 hours a day with many shifts.
Types of Call Centers
Many large corporations operate their own call centers. Federal Credit Unions, banks, cruise lines, Enterprise Rent- A- Car, Harry & David, hospitals and First Call are examples of call centers in the U.S. There are other companies who employ customer service representative to service their multiple clients. One company, based in India, has locations in the United States that serve the healthcare, cable, internet and financial sectors.
Call Centers utilize pools of unskilled workers. The pay is low, between $10 and $12 per hour. Because workers can be unskilled, call centers can pack up and move location or downsize whenever the need arises. Therefore, although call centers bring jobs to areas where jobs are few, they also can leave many unemployed.
Fortunately, in some cities, there is competition, causing some companies to raise wages and offer benefits such as healthcare insurance, tuition assistance and daycare. Another benefit to call center work is that it can train and give an employee computer and social skills. These skills can be taken to a better job.
Job Description
The call center job can be performed at a business location, or through telecommuting from home. There are two types of jobs, inbound and outbound. At the office locations, there are open workspaces for agents, which include computers, telephone set or headset connected to a telecom switch and one or more stations for supervisors.
Most positions have the following job descriptions in common:
-High School Diploma required.
-Typing, reading and communication skills are essential.
-Ability to handle confidential information discretely.
-Receive, handle and end calls using company computer and telephone equipment.
-Verbally recite a scripted message displayed on a computer screen.
-Obtain information, make a sale or gather information correctly.
-Input data into a computer system, while speaking on the phone.
-Meet call volume goals.
-Tactfully handle confrontational or stressful situations with the public.
-Complete supporting paperwork.
-Participate in ongoing training.
A successful call center agent will attain the objective of the call, whether it is to obtain or give information, make a sale, or capture information with professionalism.
Working from Home
Employees working from home for companies such as Alpine Access, need to provide their own equipment such as a computer with a newer operating system, free space on the hard drive, 2 GB Ram, sound card, speakers, anti-virus software, high speed internet, a landline phone, 2 headphones, and a quiet office. Agents must be flexible and available to work days, nights and weekends.
Working for a Contact Service Center
When searching for a job online, visit our job board shown above. If you are looking for a night shift job, include that in your search term. Titles on the job board right now are call center manager, supervisor, and customer service representative.
Overall, a call center job can provide steady income, flexibility of hours, training and skills that can be taken to a new job. Apply today!
The functions of the call center normally include order collection, customer care, technical assistance, answering service, product support and customer service. These services are also offered in different languages. Call centers have become an important communication method to attain new customers as well as to support existing ones. During the past few years, the number of call centers and the number of agents has been growing rapidly as the need for other administrative jobs decline. Job seekers looking for night jobs will find that many call centers operate 24 hours a day with many shifts.
Types of Call Centers
Many large corporations operate their own call centers. Federal Credit Unions, banks, cruise lines, Enterprise Rent- A- Car, Harry & David, hospitals and First Call are examples of call centers in the U.S. There are other companies who employ customer service representative to service their multiple clients. One company, based in India, has locations in the United States that serve the healthcare, cable, internet and financial sectors.
Call Centers utilize pools of unskilled workers. The pay is low, between $10 and $12 per hour. Because workers can be unskilled, call centers can pack up and move location or downsize whenever the need arises. Therefore, although call centers bring jobs to areas where jobs are few, they also can leave many unemployed.
Fortunately, in some cities, there is competition, causing some companies to raise wages and offer benefits such as healthcare insurance, tuition assistance and daycare. Another benefit to call center work is that it can train and give an employee computer and social skills. These skills can be taken to a better job.
Job Description
The call center job can be performed at a business location, or through telecommuting from home. There are two types of jobs, inbound and outbound. At the office locations, there are open workspaces for agents, which include computers, telephone set or headset connected to a telecom switch and one or more stations for supervisors.
Most positions have the following job descriptions in common:
-High School Diploma required.
-Typing, reading and communication skills are essential.
-Ability to handle confidential information discretely.
-Receive, handle and end calls using company computer and telephone equipment.
-Verbally recite a scripted message displayed on a computer screen.
-Obtain information, make a sale or gather information correctly.
-Input data into a computer system, while speaking on the phone.
-Meet call volume goals.
-Tactfully handle confrontational or stressful situations with the public.
-Complete supporting paperwork.
-Participate in ongoing training.
A successful call center agent will attain the objective of the call, whether it is to obtain or give information, make a sale, or capture information with professionalism.
Working from Home
Employees working from home for companies such as Alpine Access, need to provide their own equipment such as a computer with a newer operating system, free space on the hard drive, 2 GB Ram, sound card, speakers, anti-virus software, high speed internet, a landline phone, 2 headphones, and a quiet office. Agents must be flexible and available to work days, nights and weekends.
Working for a Contact Service Center
When searching for a job online, visit our job board shown above. If you are looking for a night shift job, include that in your search term. Titles on the job board right now are call center manager, supervisor, and customer service representative.
Overall, a call center job can provide steady income, flexibility of hours, training and skills that can be taken to a new job. Apply today!